DO YOU ACCEPT RETURNS?
Yes, we will issue a refund, in the original form of payment, for returned items that are unworn, unwashed, with all the original tags and packaging and received within 30 days of the original purchase. The garment box cannot be used for shipping, but it must be included in the package to receive the full refund. A $5 deduction will be applied to the refund for return items shipped in the garment box. Please email email@example.com to initiate a return. Items can be shipped to the address below:
DO YOU OFFER FREE SHIPPING ON RETURNS?
No, unfortunately we do not. We deduct the cost of shipping from your refund.
CAN I EXCHANGE AN ITEM?
No, unfortunately, we do not offer an exchange option. You will need to return the original item and purchase the new piece.
WHEN WILL MY ITEMS SHIP?
All purchases are fulfilled and mailed within 2-3 business days via USPS Priority. Our business hours are Monday through Friday, 9:00 am- 5:00 pm EST excluding holidays.
DO YOU SHIP INTERNATIONALLY?
No, unfortunately we do not ship internationally at the moment. We are just getting started but plan to expand our shipping capabilities in the near future!
DO YOU OFFER SALES AND PROMOTIONS?
Yes, follow us on Instagram @jlthebrand or subscribe to our mailing list to receive promotional codes and giveaways! Please note, our system only allows for the use of one promo code during checkout.
CAN I RETURN AN ITEM I PURCHASED ON SALE?
No, all reduced items are final sale.
IS JL THE BRAND SOLD IN ANY RETAIL STORES?
Yes, please see the stores section on this website.WHAT IS THE BEST WAY TO CONTACT YOU?
Email us at firstname.lastname@example.org. We'd love to hear from you!